- E - Solutions


·1 Designing, developing and deploying Web-based business solutions.
·2 Creating new channels of revenue, lower cost structures, and increased value to customers through e-
    Commerce.
·3 Facilitating Customer Relationship Management.
·4 Improving business performance through Knowledge Management.
·5 Providing windows into information assets and applications through Enterprise Information Portals.
   o Data portals to window structured data.
   o Information portals to window document and text data.
   o Collaborative portals to incorporate information and group interactive functionality.
·6 Architecting Internet and Intranet infrastructure, security and corporate knowledge protection.
·7 Crafting data marts, data repositories and data warehouses for e-Commerce, CRM and ERP integration.
·8 Instituting enterprise document management and text retrieval capabilities.

- Knowledge Management


·1 Implementing solutions for knowledge creation, acquisition, sharing, conversion and commercialization.
·2 Providing intelligent access to organizational information, Internet data, streaming media, text and image-based
    data.
·3 Facilitating enterprise integration of ERP, CRM, e-Commerce and other corporate information resources.
·4 Designing a technology infrastructure with facilities for knowledge representation and navigation, discovery, and
    sharing and collaboration.
·5 Developing expert systems and institutionalizing corporate knowledge.
·6 Achieving personalized user interfaces through self-learning portal applications.
·7 Crafting line-of-business and area-of-responsibility portals to provide process-oriented contextual navigation
    through applications along with operational and analytical capabilities.
·8 Architecting knowledge models and applications, and creating knowledge maps, networks and links.
·9 Supplying knowledge and competitive intelligence research, writing and presentation.

-  Customer Relationship Management


·1 Building software for successful online relationships.
·2 Developing Customer Interaction Center management systems.
·3 Marrying Marketing Automation software and e-Commerce technology.
·4 Creating Online Stores.
·5 Supporting e-Mail marketing.
·6 Crafting customer centric data warehouses and data marts.
·7 Integrating legacy and third party information systems.
·8 Interfacing all forms of communication media.
·9 Assessing Mobile Computing options.
·10 Proposing Partner Relationship Management solutions for indirect sales channels.
·11 Implementing Technology Enabled Learning.
·12 Achieving world class Customer Care.

- Testing Documentation Training


·1 Providing user interface and business analysis.
·2 Performing systems and quality assurance testing.
·3 Developing online help facilities.
·4 Authoring user, technical and operational documentation.
·5 Developing graphical and multimedia presentations.
·6 Providing tier n help desk and desktop support.
·7 Supplying technical and training support for new hardware and software.
·8 Developing and presenting custom training courses.


- Client / Server


·1 Evaluating and selecting hardware and software technologies.
·2 Devising corporate and departmental design and development strategy.
·3 Providing systems, network, and database administration.
·4 Designing and implementing workgroup systems.
·5 Integrating workgroup systems to support an Enterprise solution.
·6 Implementing Graphical User Interface front-end software.
·7 Enforcing a common look and feel across applications.
·8 Performing object oriented development.
·9 Using enabling technologies.
   o Data Warehousing.
   o Multimedia, Imaging, Text Retrieval, and CD-ROM.
   o Expert Systems.
   o Decision Support and Executive Information Systems.
   o Electronic Data Interchange and Bar Coding.
   o Point Of Sale.
   o Geographic Information Systems.
   o CAD/CAM.

- Legacy Systems


·1 Developing Graphical User Interface front-end software.
·2 Maintaining, enhancing, and supporting legacy applications.
·3 Evaluating and improving system performance.
·4 Developing business plans and disaster recovery procedures.
·5 Reengineering applications to business objectives and policies.
·6 Downsizing and rightsizing dated systems.

- Application Development


·1 Applying full project life cycle discipline.
·2 Performing user interface and functional design.
·3 Employing the latest CASE technologies.
·4 Developing Prototype systems.
·5 Providing logical and physical database design.
·6 Doing detail design and development.
·7 Scripting test plans and regression test plans.
·8 Conducting systems integration and volume tests.
·9 Enforcing quality assurance and adherence to standards and procedures.
·10 Authoring technical documentation.
·11 Charting critical paths and progress.
·12 Supplying production cutover and post-cutover support.

- Applications Support


·1 Providing temporary technical assistance at any point of the project.
·2 Participating in the maintenance and enhancement of applications.
·3 Providing technical support for production and legacy systems.
·4 Performing unit, system and regression testing.
·5 Enforcing development standards and procedures.
·6 Maintaining release control.
·7 Coordinating seamless production cutovers.
·8 Updating technical documentation.


- Database Support


·1 Analyzing database management system alternatives.
·2 Devising strategy for network and distributed database systems.
·3 Performing data modeling and normalization.
·4 Participating in logical and physical database design.
·5 Developing project plans for database implementation.
·6 Providing database administration.
·7 Establishing development, test and production environments.
·8 Supporting migrations and release control.
·9 Monitoring and tuning performance.
·10 Reviewing application designs and prototype systems.
·11 Working with traditional, relational and object oriented technologies.

- Systems Support


·1 Performing systems engineering.
·2 Providing systems administration.
·3 Performing systems programming.
·4 Installing and maintaining systems software.
·5 Evaluating, selecting, and upgrading hardware and software.
·6 Supplying telecommunications and network services.
·7 Designing, developing, and maintaining Local and Wide Area Networks.
·8 Designing, developing, and maintaining Internet and Intranet infrastructures.
·9 Developing business plans and disaster recovery procedures.
·10 Evaluating system performance.

- Outsourcing


·1 Handling the day-to-day maintenance of current structures.
   o Client/Server and legacy systems.
   o Application development.
   o Network support and administration.
   o Systems support and administration.
   o Professional services.
   o Help desk support and user training.
·2 Maintaining secure control of the data.
·3 Translating client/server and legacy applications to new technology.
·4 Designing and managing the data repository.
·5 Operating the existing environment while the Client architects the new one.
·6 Enabling the Client to focus on strategic technology implementation.
·7 Providing insulation from turnover, attrition, and hiring freezes.
·8 Supplying employment for existing staff during a technology transition.
·9 Achieving cost reduction, improving service, and providing a quality staff.
·10 Assisting in consolidations and mergers.

- Contractor Administration


·1 Acting as the general contractor and point of contact for departmental consulting needs.
·2 Providing centralized service delivery and vendor management.
·3 Facilitating web ordering and processing.
·4 Minimizing line unit involvement.
·5 Qualifying and coordinating suppliers.
·6 Implementing standardized, market-driven bill rates.
·7 Developing and administering key performance metrics for suppliers and contractors.
·8 Initiating quality improvement.
·9 Resolving contractor problems.
·10 Containing costs.
·11 Consolidating supplier billing and payment.
·12 Integrating data analysis and reporting.